Privacy policy

We respect your privacy and take the protection of your personal information seriously. This Privacy Policy explains what information we may collect when you visit or use our website, how we use that information, how we protect it, and the choices you may have regarding your information.

This Privacy Policy applies to information collected through our website and related online services. Our website is operated for customers in the United States.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information that you provide directly when you place an order, create an account, contact customer service, or otherwise interact with our website.

Depending on how you use the website, this information may include:

  • Name

  • Billing and shipping address

  • Email address

  • Telephone number, when provided

  • Order details and purchase history

  • Payment and transaction information

  • Account information

  • Customer service communications

  • Information you voluntarily provide when contacting us

Payment information may be processed through third-party payment providers. We do not need to retain your complete payment card information when payment processing is handled by the applicable payment provider.

We may also automatically collect limited technical information when you visit our website, such as IP address, browser type, device information, operating system, pages visited, referring pages, and general website activity.

How We Use Your Information

We use personal information only for legitimate business and service purposes, including:

  • Processing and fulfilling orders

  • Delivering products to the shipping address provided by the customer

  • Processing payments and refunds

  • Providing order confirmations and shipping updates

  • Providing tracking information

  • Responding to customer service requests

  • Processing returns and exchanges

  • Managing customer accounts

  • Maintaining and improving our website

  • Detecting and preventing fraud, abuse, unauthorized activity, or security incidents

  • Troubleshooting technical problems

  • Maintaining business records

  • Complying with applicable legal and regulatory requirements

  • Communicating with customers about transactions or services they have requested

We do not use customer information for purposes unrelated to the services we provide unless permitted by applicable law or the customer has provided the required consent.

We Do Not Sell Personal Information

We do not sell, rent, or trade customers' personal information to third parties for money or other commercial consideration.

We do not sell customer names, email addresses, shipping addresses, purchase information, or other personal information to data brokers or other companies for their own marketing purposes.

We may share information with service providers when it is necessary to operate our business, such as payment processors, shipping carriers, website hosting providers, technology providers, fraud prevention services, and customer service providers.

These service providers receive only the information reasonably necessary for the services they provide and are not authorized to use customer information for unrelated purposes on our behalf.

Advertising and Marketing

We do not use your personal information for advertising purposes without the consent required by applicable law.

We will not sell your personal information to advertisers or provide your personal information to third parties so that they can independently market their products or services to you.

If we offer promotional emails, newsletters, or other optional marketing communications, you may choose whether to receive them where required by applicable law.

You can unsubscribe from promotional emails by using the unsubscribe option included in the message or by contacting us.

Transactional communications, such as order confirmations, shipping notifications, payment notices, and important service messages, may still be sent when necessary to complete or manage your order.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep the website functioning properly, remember certain preferences, understand website usage, maintain account sessions, and improve the customer experience.

Cookies may also be used by certain third-party services that support functions such as payment processing, website performance, security, or analytics.

Where applicable, cookie choices and consent options will be presented through the website's available cookie or privacy controls.

Disabling certain cookies may affect some website functions.

Payment Information

Payments may be processed through third-party payment providers.

When you make a payment, the payment provider may collect and process payment information in accordance with its own privacy policy and security practices.

We use payment information only as reasonably necessary to process transactions, refunds, fraud prevention, order management, and related customer service activities.

Shipping and Order Information

To fulfill an order, we may provide necessary customer information to the shipping carrier responsible for delivering the package.

For example, the carrier may receive the customer's name, shipping address, and information necessary to identify and track the shipment.

We currently use the United States Postal Service (USPS) for shipping within the United States.

Tracking information may be provided to customers by email and through their customer account when available.

Data Security and SSL

We take reasonable measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Our website uses SSL/TLS encryption and an SSL security certificate to help protect information transmitted between your browser and our website.

SSL/TLS encryption helps protect information during transmission, particularly when customers submit account, contact, or order information.

Although we use reasonable security measures, no website, internet connection, or electronic storage system can be guaranteed to be completely secure. We cannot guarantee absolute security against every possible security threat.

How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, accounting, fraud prevention, dispute resolution, legal compliance, and legitimate business recordkeeping.

The specific retention period may depend on the type of information and the reason it was collected.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal or business recordkeeping requirements.

When We Share Information

We may disclose personal information when reasonably necessary to operate our website and fulfill customer requests.

This may include sharing information with:

  • Payment processors

  • Shipping and delivery providers

  • Website hosting and technology providers

  • Customer service providers

  • Fraud prevention and security providers

  • Analytics or website performance providers

  • Professional service providers

  • Government authorities or law enforcement when required or permitted by law

We do not authorize these parties to sell our customers' personal information for their own purposes.

We may also disclose information when reasonably necessary to comply with a legal obligation, respond to a lawful request, protect our rights or property, investigate fraud or security issues, or protect the safety of our customers or others.

Children's Privacy

Our website is not intended to knowingly collect personal information directly from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

Parents or legal guardians who believe that a child has provided personal information to us may contact us using the contact information provided on our website.

Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These rights may include the right to:

  • Request information about the personal information we collect and use

  • Request access to personal information we maintain about you

  • Request correction of inaccurate personal information

  • Request deletion of personal information, subject to applicable legal exceptions

  • Opt out of certain marketing communications

  • Request information about how your personal information is used or disclosed

Certain U.S. states provide additional privacy rights to their residents.

If you wish to exercise an applicable privacy right, please contact us using the contact information provided on our website. We may need to verify your identity before completing certain requests to help protect your information.

We will handle privacy requests in accordance with applicable law.

California Privacy Rights

If you are a California resident, California privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), may provide additional rights regarding your personal information, subject to applicable exceptions and requirements.

These rights may include rights to know, access, correct, delete, and opt out of certain uses or disclosures of personal information.

We do not sell personal information.

We also do not knowingly use or disclose personal information for purposes that would require a California resident to opt out of a sale of their personal information.

California residents may contact us to exercise applicable privacy rights. We may request information necessary to verify the identity of the person making the request.

We will not unlawfully discriminate against a customer for exercising a privacy right provided by applicable law.

U.S. Privacy Laws

This Privacy Policy is intended to operate in accordance with applicable laws of the United States and applicable U.S. federal and state privacy laws.

Privacy requirements may differ depending on the customer's state of residence. Where a particular state privacy law applies to a customer, we will handle applicable personal information and privacy requests in accordance with that law and its applicable requirements.

Nothing in this Privacy Policy is intended to limit any privacy right that cannot legally be waived under applicable law.

Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services, including payment providers, shipping services, social media platforms, or other external services.

When you use a third-party website or service, its own privacy policy and terms may apply.

We are not responsible for the privacy practices, security measures, or content of third-party websites that we do not control.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, business practices, or applicable legal requirements change.

When we make changes, we will update the effective date or revision information on this page where appropriate.

Customers are encouraged to review this Privacy Policy periodically to understand how personal information is handled.

Contact Us

If you have questions about this Privacy Policy, would like to request information about your personal data, or wish to exercise an applicable privacy right, please contact us through the customer service contact information provided on our website.

When contacting us regarding personal information associated with an order, please include your order number when appropriate so that we can locate the relevant information more efficiently.