Refund policy

We want you to be satisfied with your purchase. If an item is not right for you, you may request a return or exchange within the period described below.

This policy applies to orders delivered within the United States. We currently do not accept returns or exchanges for international orders because international shipping is not available.

Return Period

You may request a return within 35 days from the date you receive the item.

The 35-day return period starts on the date the carrier records the order as delivered. We recommend contacting us as soon as possible if you decide that you would like to return or exchange an item.

Return requests submitted after the 35-day period may not be accepted.

Return Conditions

To be eligible for a return or exchange, the item should be returned in its original condition.

The following conditions apply:

  • The item must be unused.

  • The item must not show visible signs of wear, use, alteration, or damage caused after delivery.

  • All original product tags, labels, and included accessories should be retained and returned with the item.

  • The original packaging should be included when reasonably possible.

  • The item must be returned in a condition that allows us to identify and inspect it.

We accept returns for:

  • Buyer's remorse, such as changing your mind, ordering the wrong item, or deciding that the item is no longer wanted.

  • Non-defective items that otherwise meet the return conditions above.

  • Defective or damaged items that have a manufacturing or product-related issue.

  • Incorrect items that were shipped by us.

For a defective, damaged, or incorrectly shipped item, please contact us before sending it back so that we can provide the appropriate return instructions.

Items Not Eligible for Return

The following items are generally not eligible for return unless they arrive defective, damaged, or were incorrectly shipped:

  • Clearance items

  • Final sale items

  • Items specifically identified as non-returnable on the product page

  • Items that have been used or show clear signs of use

  • Items returned without required accessories or parts when the missing items prevent proper inspection

  • Items damaged after delivery through misuse, improper handling, modification, or other customer-related causes

If a product is marked as Final Sale or Clearance at the time of purchase, the product page or order information will indicate that the item is not eligible for a standard return.

How to Request a Return or Exchange

To start a return or exchange, please contact our customer service team before shipping the item back.

Please provide:

  1. Your order number

  2. The name of the item you want to return or exchange

  3. The reason for the return or exchange

  4. Photos of the item and packaging if the item is damaged, defective, or incorrect

You may contact us through the customer service contact information provided on our website. If your customer account supports return requests, you may also submit the request through your account.

After reviewing the request, we will provide return instructions and confirm whether the return is approved.

Please do not send a return to the shipping address shown on the original package unless our customer service team specifically instructs you to do so.

Return Shipping Costs

For a return due to buyer's remorse or another customer preference, the customer is responsible for the return shipping cost. We do not charge a restocking fee or any other return handling fee.

For a return caused by a defective item, significant product damage that occurred before delivery, or an incorrect item shipped by us, we will cover the return shipping cost.

When a return shipping label is provided for a return covered by us, we may provide a prepaid return shipping label and instructions for using it.

If a customer pays the return shipping cost for a return that we have confirmed is our responsibility, the actual return shipping cost may be reimbursed when appropriate. Please contact us before shipping the item so that we can confirm the return method and required documentation.

For customer-responsibility returns, return shipping charges are based on the actual shipping cost paid by the customer.

Refund Processing

Once we receive the returned item, we will inspect it to confirm that it meets the return conditions.

Approved refunds will normally be processed within 7 business days after we receive and inspect the returned item.

The refund will be issued to the original payment method used for the order, such as PayPal or another payment method accepted at checkout.

We do not charge a restocking fee.

Depending on the payment provider or financial institution, it may take additional time for the refunded amount to appear in the customer's account after we process the refund.

Original Shipping Charges

For a standard return caused by buyer's remorse or a change of preference, the original shipping charge is generally not refundable.

If the item is defective, damaged before delivery, or the wrong item was shipped by us, please contact customer service so we can review the order and determine the appropriate refund, including applicable shipping costs.

Exchanges

Exchanges are supported.

If you would like to exchange an eligible item for another item, please contact us within 35 days from the date you received the original order.

The item being exchanged must meet the same return conditions described in this policy.

Exchange requests may include:

  • Replacing an item with the same product when the original item is defective or damaged

  • Replacing an incorrectly shipped item with the correct item

  • Exchanging an eligible unused item for another available product, subject to product availability

If the requested replacement item is unavailable, we may offer a refund instead.

For exchanges caused by buyer's remorse or a change of preference, the customer is responsible for the applicable return shipping cost. For defective, damaged, or incorrectly shipped items, we will cover the applicable return shipping cost.

If there is a price difference between the original item and the replacement item, customer service will explain the applicable adjustment before the exchange is completed.

Partial Returns

Partial returns are supported.

If an order contains multiple items, you may return only the item or items you do not wish to keep, provided those items meet the return conditions and are within the 35-day return period.

The refund will be calculated based on the eligible returned item or items.

Returning part of an order does not automatically qualify the customer for a refund of the entire order or all original shipping charges.

Returned Packages That Are Lost or Damaged in Transit

Once a customer has shipped a return, the customer should keep the shipping receipt and tracking information until the return has been completed.

If a return package is lost during transit, please contact us and provide the return tracking number and shipping receipt, if available. We will review the shipment status and work with the customer and, where applicable, the carrier to determine the next step.

If a returned item arrives damaged, please contact us as soon as possible and provide photographs of the package, shipping label, packaging materials, and damaged item.

The condition of the returned package and the available carrier tracking information may be used when reviewing the situation.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an item different from what you ordered, please contact us as soon as possible.

Please provide your order number and clear photos showing the item and, when relevant, the exterior packaging and shipping label.

We may request additional information to determine whether the issue occurred before delivery, during shipping, or after the item was received.

For confirmed defective, damaged, or incorrectly shipped items, we will provide appropriate return or replacement instructions and cover the applicable return shipping cost.

Refunds for Items That Do Not Meet the Return Conditions

We inspect returned items before approving a refund or exchange.

If an item has been used, damaged after delivery, altered, or returned without required components or accessories, we may determine that the item is not eligible for a standard return.

If there is an issue with the condition of a returned item, we will contact the customer and explain the available options before taking further action whenever reasonably possible.

Contact Us

If you have questions about a return, refund, or exchange, please contact our customer service team through the contact information provided on our website.

When contacting us about an existing order, please include your order number so that we can locate the purchase and assist you more efficiently.